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- Every message answered within 5 minutes — before, during, and after your trip.
- You're always supported → completely stress free.
Why Choose Meetup Travel
Why travelers choose Meetup — and never book alone again
Most tours in Vietnam take you to the same temples and the same restaurants. The difference between a forgettable trip and one you'll talk about for years is what happens in the space between the planned moments — and that's exactly where Meetup operates.
Only at Meetup
Three things no one else gives you
Connectivity
Pocket WiFi, ready on arrival
- Saves ~$10/person — no fiddly eSIM setup, works across all your devices.
- Ideal for older guests & family groups. ~50 units always ready.
Memories
Pro camera & photo-trained guides
- Guides shoot beautiful photos in Sapa & Da Nang — composition, light, timing.
- You go home with high-quality memories — no extra photographer, no extra fee.
Why Meetup exists
We only do inbound — and it changes everything
Most operators sell travel in every direction, to every market. Meetup was built for one purpose: showing Vietnam — its people, its culture, its hidden corners — to international friends. Because that's all we do, everything below is possible.
"You don't need to do anything — we do everything."
Our promise to every guest, at every stage of the journey.
1Built around you,
Planning
Built around you,
step by step
We ask you around 30 in-depth questions — a plan can only fit you if we truly understand you.
A whole team of specialists reviews your call and designs the best plan — not just one consultant.
A transparent 5-step process: overall plan & estimate → deposit → detailed itinerary & clear quote → payment → handover to operations.
2Everything confirmed,
Before your tour
Everything confirmed,
nothing forgotten
One platform handles your whole trip — flights, hotels, guides, and internal coordination in a single system.
Our operations team calls you 3 days before departure to re-check every detail, so nothing is left to chance.
3A team beside you,
On tour
A team beside you,
every day
It's a team, not one person — our customer care team supports you from 6:00 to midnight (GMT+7).
Guides who truly take care of you — and make sure you go home with great photos.
The promise, in writing
Six commitments that back it up
Each commitment below states exactly what it covers and which tours it applies to — no blanket promises, just measurable standards you can hold us to.
01
30-Minute Fix. Or Your Day Is Free.
Private ToursSomething goes wrong on a tour — a vehicle is late, a guide underperforms, the restaurant isn't what was promised. In most cases, the traveler's only recourse is to send an email and wait.
On Meetup private tours, any issue with transportation, your tour guide, or food must be resolved within 30 minutes of you reporting it. We dispatch a replacement vehicle or guide, we change the restaurant — whatever it takes. If we can't resolve it within 30 minutes, we refund 100% of that tour day's cost.
A written commitment for all private tours — see the Detailed Commitment Table below for exact conditions.
02
Your Safety Net Is Already Paid For
All PackagesMost tour companies offer travel insurance as an optional add-on — priced separately, understood by almost no one, and purchased by very few.
Travel insurance from PVI Insurance Corporation is included in every package — coverage up to 30,000,000 VND (~$1,200) per person for accidental death, permanent disablement, medical expenses, and lost luggage. You didn't add it. You didn't pay extra. It was there from the moment you booked.
Issued by PVI Insurance Corporation, Hanoi — included at no additional cost in all Meetup packages.
03
Guides Who Don't Take You Shopping
Ba Na Hills Group TourHere's how most group tours in Vietnam work: operators pay guides below-market rates, and guides supplement their income by steering groups through commission-paying souvenir shops. A 30–45 minute shopping stop is an industry standard on Ba Na Hills tours and many others.
On our Ba Na Hills group tour, Meetup pays guides a full, above-market daily rate. There is no financial incentive to take you shopping — so we don't. Every minute other groups spend in a lacquerware shop is a minute you spend on Ba Na Hills.
Currently applies to our Ba Na Hills group tour. No commission stops. No detours you didn't ask for.
04
Stay Connected From the Moment You Land
All Guests · From Day 1The first hour in a new country is often the most disorienting. The airport is busy, the SIM kiosk has a queue, and your phone has no data.
Every guest receives a complimentary 4G LTE pocket WiFi router and power bank on arrival — no purchase, no setup. Use it across all your devices for the entire trip, return it when your journey ends. That's roughly $10 per person you'd otherwise spend on an eSIM or local data plan.
Saves ~$10/person vs. buying a Vietnam eSIM independently. Available to all guests from Day 1.
05
Come Home With Photos Worth Framing
Danang · Phu Quoc · SapaOn most tours, getting a good photo of yourself at a landmark means handing your phone to a stranger and hoping for the best.
Meetup guides on Sapa tours are trained in photography — composition, light, timing — and carry a Sony A6000 with a Sigma lens. No separate photographer to hire, no schedules to coordinate, no extra fee — the kind of private photographer that would cost around $100 a day elsewhere.
shot by our guides![A couple photographed among lanterns by their Meetup guide]()
![A family photographed on tour in Ho Chi Minh City]()
![Sunset over a Vietnamese coastal town]()
![Turquoise beach in Phu Quoc]()
Independent travel photographers in Vietnam typically charge $100/day or more. On our Danang, Phu Quoc and Sapa tours, it's already part of what your guide does — and we're rolling it out to more destinations.
06
Fluent English Across Every Touchpoint
Every Tour & TouchpointA language barrier at the wrong moment — describing a food allergy, fixing a booking issue, understanding the history of a site you're standing in — is more than frustrating. It's a failure of service.
Our entire team communicates in fluent English: the consultant handling your inquiry, the care team available through midnight (GMT+7), and the guides with you daily. They discuss historical narratives, navigate spontaneous requests, and hold a conversation over dinner. The standard: you should never need a translation app.
From your first email to your last day on tour — no lost-in-translation moments.
The Moment It Mattered
What a commitment looks like at 7am on a highway
On a private tour to Ninh Binh, the van broke down on the highway at 7am. The guest messaged us at 7:04. By 7:31 — just 27 minutes later — a replacement vehicle was on site, inside our 30-minute commitment.
This kind of story can't be faked — and travelers know it.
If we ever miss the 30 minutesSlower than 30 minutes — even if the vehicle arrives at minute 35 — and that tour is fully refunded, no questions asked. The delay is on us, yet we still send the vehicle and get you on the road that day.
7:00AM
Van breaks down on the highwayPrivate tour en route to Ninh Binh
7:04AM
Guest messages MeetupOne message — no hotline maze, no waiting on hold
7:31AM
Replacement vehicle on site27 minutes — inside our 30-minute commitment
Hold us to it · Private tours only
Written commitments — not just promises
The commitment table below applies to Meetup private tours. It covers what triggers a resolution, what the resolution is, and what happens in force majeure conditions.
A.
Transportation
| Issue | How to Report | Resolution | Force Majeure |
|---|---|---|---|
| Poor vehicle quality (old model, broken A/C, non-reclining seats, smoky interior) | Send photos/video within 30 minutes of boarding | Within 30 minReplacement vehicle or driver dispatched | Highway breakdown: resolution extended to 1–2 hours |
| Driver attitude or safety violations (reckless driving, phone use, demanding tips, refusing to assist with luggage) | Report immediately | Within 30 minReplacement dispatched | |
| Late arrival or wrong pickup point | Report immediately when past scheduled time | Within 30 minReal-time route update + replacement vehicle |
B.
Tour Guide
| Issue | How to Report | Resolution | Force Majeure |
|---|---|---|---|
| Incorrect information, superficial commentary, not assisting with photos, lacking Local Friend spirit | Report at tour start, or within 30 minutes of journey beginning | Within 30 minReplacement guide dispatched | Long-distance tours: up to 1–2 hours |
| Language barrier — guide does not meet committed fluency level | Report at tour start | Within 30 minReplacement dispatched | |
| Inappropriate attire or unprofessional attitude | Report immediately | Within 30 minReplacement dispatched | |
| Itinerary changes — skipping attractions, changing order without reason, arriving late | Report within 5–10 minutes of discovering the change | Meetup works with the guide directly to ensure all planned destinations are visited |
C.
Food
| Issue | How to Report | Resolution | Force Majeure |
|---|---|---|---|
| Food quality — too salty/spicy, incorrect order, cold food, poor presentation | Report immediately after dish is served (having consumed no more than 20%) | Restaurant remakes the dish or changes the restaurant | Less-developed tourist areas: up to 1–2 hours |
| Dining environment — excessive heat, noise, insects | Report within 30 minutes of arriving at the restaurant | ImmediatelyRestaurant changed | |
| Restaurant service — waiting over 30 minutes, staff exhibiting discriminatory or rude behavior | Report immediately | ImmediatelyRestaurant changed |
Every item above is a commitment — not a selling point
If something doesn't meet the standard described here, we fix it within 30 minutes — or refund 100% of that tour day. In writing, before you book.
Applies to Meetup Private ToursKnow before you book
Standards, terms & policies — in plain language
Different products come with different rules. Here is exactly what applies to multi-day packages and to day tours — written the way we'd explain it on a call.
Tour PackagesMulti-day private journeys, fully customized
Service standards
- Hotels named before you pay — every property is listed in your detailed itinerary, 4★ or the best available in remote areas.
- Private vehicle & licensed driver — air-conditioned, with spare seating for comfort on long routes.
- Licensed English-speaking guide assigned per region, trained on Meetup service standards.
Booking & payment
- Transparent 5-step process: overall plan & estimate → deposit → detailed itinerary & quote → payment → handover to operations.
- Hotels & flights: paid 100% at confirmation to lock rates.
- Tour services: 50% deposit, the balance due shortly before departure.
Changes & cancellation
- Free itinerary adjustments up to 7 days before departure (subject to hotel & flight terms).
Cancel 30+ days before departureFULL REFUND*
Cancel 15–29 days before70% REFUND
Cancel 7–14 days before50% REFUND
Cancel under 7 daysNON-REFUNDABLE
Force majeure (weather, closures)REROUTE / CREDIT
Included protections
- PVI travel insurance up to 30,000,000 VND (~$1,200) per person — included, not an upsell.
- 30-minute fix guarantee: any covered issue fixed within 30 minutes, or that tour day is refunded.
Day ToursSingle-day group & private experiences
Service standards
- Every stop printed in the itinerary — what you book is what you visit.
- Ba Na Hills group tour: zero commission shopping stops, in writing.
- Pickup time & meeting point confirmed the evening before; licensed guide and listed entrance fees included.
Booking & payment
- Full payment at booking with instant confirmation to your email or WhatsApp.
- All major cards & PayPal accepted; prices include taxes — no surprise fees at pickup.
Changes & cancellation
Cancel or change date 24h+ beforeFULL REFUND
Cancel under 24 hoursNON-REFUNDABLE
No-show at pickupNON-REFUNDABLE
Cancelled by Meetup (weather, safety)FULL REFUND / NEW DATE
Included protections
- PVI travel insurance up to 30,000,000 VND (~$1,200) per person on all packages.
- Care team on call 6:00–24:00 (GMT+7) on tour day — message us, a real human answers.
* Example policy content for layout — align every figure and tier with Meetup's official terms before publishing.
How did we earn
4.9 Star
On
Tripadvisor
Tripadvisor
A
Alex M
2023-11-20
Excelence
Tigit works with the best freelance guides that we can find. Each guide we work with specializes in a specific niche. Fr...
Posted on
TripadvisorA
Alex M
2023-11-20
Excelence
Tigit works with the best freelance guides that we can find. Each guide we work with specializes in a specific niche. Fr...
Posted on
TripadvisorA
Alex M
2023-11-20
Excelence
Tigit works with the best freelance guides that we can find. Each guide we work with specializes in a specific niche. Fr...
Posted on
TripadvisorA
Alex M
2023-11-20
Excelence
Tigit works with the best freelance guides that we can find. Each guide we work with specializes in a specific niche. Fr...
Posted on
TripadvisorA
Alex M
2023-11-20
Excelence
Tigit works with the best freelance guides that we can find. Each guide we work with specializes in a specific niche. Fr...
Posted on
TripadvisorA
Alex M
2023-11-20
Excelence
Tigit works with the best freelance guides that we can find. Each guide we work with specializes in a specific niche. Fr...
Posted on
TripadvisorHear it in their own voice
Real guests, on camera — pick the story closest to your trip.
US · FamilyA 12-day family journey, North to South
GCC · Mr. BasimHalal-friendly Vietnam, planned end to end
INDIA · Adding extra travelers just 3 days before the trip!
* Placeholder frames — embed real guest videos here (YouTube/Reels), matched to each market.
The people behind your trip
Great trips come down to great people
A great itinerary is easy to find. A team that treats your trip like their own is rarer — and you’ll feel the difference from your first message to your last day in Vietnam.
Passion, not commission
From 2026, Meetup’s own people lead private tours in Hanoi and Saigon. They learn your trip by heart — and they’re there for the love of it, never to steer you into a souvenir shop.
One team, the whole journey
Reach out before, during, or after your trip and you’ll talk to people who already know it inside out — no starting over, no being passed from one desk to the next.
Real people, real care
We’re building a team of 100 guides who genuinely love what they do. That’s warm, personal care — the kind no chatbot or call-centre script can match.
Nothing slips through the cracks
From your first message to the photos waiting after you fly home, your whole trip lives on one system — every detail tracked, every quote and picture a click away.
Planning
Before your tour
On tour
Photographer-guides now inDanangPhu QuocSapa
A real company, with real doors
Who you're booking with — on paper and in person
Registered in Vietnam, operating nationwide from our Hanoi headquarters — with official payment channels in the currencies our guests use most.
Company Profile · Registered in Vietnam
Contact & company information
Reach a real person, visit a real office, pay through official channels.
Contact & offices
Hotline
CEO
Tony Tran trantiendung104@gmail.com
Hanoi · HQ
16th Floor, C1 Tower, Thanh Cong Street, Ba Dinh District, Hanoi
HCMC Office
53 Pho Duc Chinh Street, Ben Thanh Ward, District 1, Ho Chi Minh City
Legal name
MEETUP TRAVEL CO., LTD Business reg. 0101234567 — Hanoi Department of Planning & Investment*
Travel license
No. 01-1234/2026/CDLQGVN-GP LHQT International Tour Operator License — Vietnam National Authority of Tourism*
Payment channels
* Sample registration & account details for layout — replace with official information before publishing.
Coverage Map · Vietnam
Two offices — Hanoi & Ho Chi Minh City
Real doors in both ends of the country — every destination operated by our own team, not outsourced.
Hanoi · HQSapaHa LongNinh BinhDa NangHoi AnNha TrangHCMC · OfficePhu Quoc
Pay into a local corporate account
Official accounts held under MEETUP TRAVEL SOLUTIONS CO., LTD in 13 countries — pay locally, no international wire fees. Tap your country for full transfer details.
Accounts in+ more soon
Asia & Pacific · 6 countries
Account nameMEETUP TRAVEL SOLUTIONS COMPANY LIMITED
Account number8600303333
SWIFT codeBIDVVNVXXXX
Bank nameBIDV — Tu Liem Branch (Bank for Investment & Development of Vietnam)
Bank addressSunsquare Building, No.21 Le Duc Tho Street, My Dinh 2 Ward, Nam Tu Liem District, Ha Noi 12000
Account nameMEETUP TRAVEL SOLUTIONS COMPANY LIMITED
Account number613025097
BSB code013943
Bank nameAustralia and New Zealand Banking Group Limited
Bank address833 Collins Street, Melbourne, Victoria 3000
Account nameMEETUP TRAVEL SOLUTIONS COMPANY LIMITED
Account number88538766178
Bank code7171
Branch code072
SWIFT codeDBSSSGSG
Bank nameDBS Bank Ltd
Bank address12 Marina Boulevard, DBS Asia Central, Marina Bay Financial Centre Tower 3, Singapore 018982
Account nameMEETUP TRAVEL SOLUTIONS COMPANY LIMITED
Account number7949932049
Bank code016
Branch code478
SWIFT codeDHBKHKHH
Bank nameDBS Bank (Hong Kong) Limited
Bank addressGround Floor, The Center, 99 Queen's Road Central, Hong Kong SAR
Correspondent bankJP Morgan Chase Bank · SWIFT CHASUS33
Account nameMEETUP TRAVEL SOLUTIONS COMPANY LIMITED
Account number7052170000001551
SWIFT codeAUBKPHMM
Bank nameAsia United Bank Corporation
Bank address41c Bayan-Bayanan Ave, Marikina, Manila 1807
Account nameAirwallex (Hong Kong) Limited
Account number811320006245
Bank nameStandard Chartered Bank Jakarta Branch
Bank address5th Floor, Menara Standard Chartered, Jl. Prof Dr. Satrio No.164, Jakarta 12930
Europe · 4 countries
Account nameMEETUP TRAVEL SOLUTIONS COMPANY LIMITED
Account number02595672
Sort code04-19-07
IBANGB73AIRW04190702595672
SWIFT codeAIRWGB22XXX
Bank nameAirwallex (UK) Limited
Bank addressLabs House 15-19 Bloomsbury Way, London WC1A 2TH
Account nameMEETUP TRAVEL SOLUTIONS COMPANY LIMITED
IBANDE62202208000028894093
SWIFT codeSXPYDEHH
Bank nameBanking Circle S.A.
Bank addressMaximilianstr 54, Muenchen D-80538
Account nameMEETUP TRAVEL SOLUTIONS COMPANY LIMITED
IBANNL81AINH2154007160
SWIFT codeAINHNL22
Bank nameAirwallex (Netherlands) B.V.
Bank addressVijzelstraat 68-78, Amsterdam 1016BP
Account nameMEETUP TRAVEL SOLUTIONS COMPANY LIMITED
IBANDK2189000028811480
SWIFT codeSXPYDKKK
Bank nameBanking Circle S.A.
Bank addressAmerika Plads 38, Copenhagen 2100
Intermediary bankBanking Circle SA · SWIFT BCIRLULL
Americas · 2 countries
Account nameMEETUP TRAVEL SOLUTIONS COMPANY LIMITED
Account number8485830908
ACH routing026073150
Fedwire026073008
SWIFT codeCMFGUS33
Bank nameCommunity Federal Savings Bank
Bank address89-16 Jamaica Ave, Woodhaven, NY 11421
Account nameMEETUP TRAVEL SOLUTIONS COMPANY LIMITED
Account number958586497
Transit number10009
Institution no.352
Interac e-Transferetransfer.958586497@airwallex.com
Bank nameDigital Commerce Bank
Bank address736 Meridian Road NE, Calgary, Alberta T2A 2N7
Middle East · 1 country
Account nameMEETUP TRAVEL SOLUTIONS COMPANY LIMITED
IBANAE730446498900000109520
SWIFT codeSCBLAEAD
Bank nameStandard Chartered Bank Dubai Branch
Bank addressStandard Chartered Tower, Downtown Dubai, Dubai
+
More countries — New Zealand, Mexico, Israel and others. Message us and we'll send the local account for your country.
Most accounts are held under MEETUP TRAVEL SOLUTIONS COMPANY LIMITED; a few are held via our payment partner Airwallex and show that name instead. Always confirm the account name matches exactly what is listed above for your country before sending — we never change account details by email mid-payment. Live exchange rates apply at the time of payment.
Inside the Meetup office
A note from our founder
When I started Meetup, I kept hearing the same thing from travelers: they arrived in Vietnam full of excitement, then spent the whole trip a little on edge — unsure who to trust, worried about being overcharged, feeling on their own the moment something went wrong.
That is the part we set out to fix. Travel with us and you get a real person who is genuinely responsible for your days here — someone you can reach in minutes, and who would honestly rather lose a booking than have you feel pushed into one.
So there is no rush. Take your time, read what our guests have to say, and reach out whenever it feels right. We will be here.
Tony TranFounder & CEO, Meetup Travel
How every trip begins
Start With Your Story.
We'll Build the Trip.
Every traveler who books with Meetup begins the same way — not with a form, not with a price list, but with a conversation. You tell us who you are, what matters to you, and what you are hoping to feel by the end of it. We take it from there.
No template. No guesswork. No moment where you have to figure anything out alone.
One team — many windows into Vietnam
Real tours, real guests, posted as they happen. Pick the window that matches your trip.
Meetup TravelDaily tours, real guests & stories from every corner of Vietnam — across four platforms.
Chat on WhatsAppA real human replies within 5 minutes.
Start a chat4.9 on TripadvisorUnfiltered, verified guest reviews.
Read reviewsGoing somewhere specific?Each destination has its own page, run by the team who operates it.